Microsoft Dynamics CRM 4.0 is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes - along with native Microsoft Office Outlook integration - Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.

Marketing: A clearer view of customers and more informed marketing investments

Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

• customer segmentation
• campaign planning and execution
• data extraction and cleansing
• analytics and reporting
• marketing/sales collaboration tools
• information sharing portals
  

Sales: Get more leads and close more business

Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

• lead and opportunity management
• account and contact management
• territory management
• forecasting and sales analytics
• offline and mobile device access
• quick access to products, pricing, and quotes
  

Customer service: Provide more value to customers

Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

• account and contact management
• case and interaction management
• product and contract management
• knowledge-base management
• service scheduling
• workflow across teams and groups
• service reporting and analytics

Watch a Microsoft Dynamics CRM 4.0 Customer Video.

Emantra Hosted Dynamics CRM 4.0

Emantra offers Microsoft Dynamics CRM 4.0 as a stand-alone hosted service or integrated with Emantra Hosted Exchange. The integrated bundle turns Outlook into the one place where you can manage both customer data and communications. Microsoft Outlook messaging and collaboration client is already the world's leading tool for customer communications. Microsoft Dynamics CRM extends the reach of Microsoft Outlook by turning it into a tool to manage customer information. It puts lead information, marketing pitches, and sales call information into one central location for your sales and marketing staff.

Other on-line CRM services are typically hosted offshore with little or no local support. We invite you to consider these advantages of Emantra Hosted Microsoft Dynamics CRM 4.0 over other on-line products:

• Hosted and supported in Australia
• Microsoft platform - it works with everything Microsoft on your desktop (Office, Outlook, Sharepoint, Office Communications Server) and in your server (Windows Server 2008, .NET, SQL)
• Integrate with other hosted services like Exchange and Sharepoint
• CRM activities like emails and meetings are captured on the fly through Outlook
• Written in ASP.NET and SQL database
• Rich and accessible developer community
• Many available add-ons and ready-made vertical customisations

Hosted Dynamics CRM 4.0 is available in a number of configurations, some listed here:

Emantra RRP ex GST. Pay by the month or 10% discount for annual prepayment. No minimum contract term, no set-up charge. Prices include all Emantra SaaS service components listed here and SLA of 99.5%. Contact Emantra for configurations not listed.

The services listed above are shared resource services. Dedicated physical CRM servers are also available, price on application.